77fc Privacy Policy
At 77fc, the privacy and security of your personal data are treated as a fundamental responsibility, not a checkbox exercise. This Privacy Policy explains precisely what personal information we collect from players across Bangladesh, how we use it, how we protect it, and the rights you hold over your own data when using the 77fc platform.
This Privacy Policy ("Policy") describes how 77fc ("77fc", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("Player", "User", "you") who access or use the 77fc online gaming and betting platform at https://77fc.io and all associated services (the "Platform"). This Policy forms part of, and should be read alongside, the 77fc Terms & Conditions. By registering an Account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1 Who We Are
77fc is the operator of the online gaming and sports betting platform accessible at https://77fc.io, serving players throughout Bangladesh. The 77fc platform acts as the data controller in respect of all personal data collected through the Platform and is responsible for the lawful, transparent, and secure processing of that data in accordance with applicable data protection principles.
For all data protection enquiries, including requests to exercise your rights, please contact our dedicated privacy team at the address set out in Section 13 of this Policy.
2 Data We Collect
77fc collects personal data from Players through a number of channels, including Account registration, deposits and withdrawals, customer support interactions, Platform usage, and device access. The categories of personal data we collect are as follows:
2.1 Identity Data
This includes your full legal name, date of birth, gender, and National Identity Card (NID) number or passport number where provided for identity verification purposes.
2.2 Contact Data
This includes your email address, mobile phone number, and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), district, and postal code within Bangladesh.
2.3 Financial Data
This includes your payment method details (such as bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details, or card details), deposit and withdrawal amounts (in BDT), transaction histories, and wallet balances. 77fc does not store full card numbers or mobile PIN codes — these are handled directly by our payment service providers through encrypted channels.
2.4 Account Activity Data
This includes your login history, session durations, game play history, wagering records, bonus redemption activity, VIP tier status, and Account preferences.
2.5 Technical & Device Data
This includes your IP address, device type, operating system, browser type and version, screen resolution, device fingerprint identifier, and time zone settings (Bangladesh Standard Time, UTC+6).
2.6 Communications Data
This includes the content and metadata of any communications you send to 77fc, including customer support tickets, live chat transcripts, and email correspondence.
2.7 Verification Documents
Where KYC (Know Your Customer) verification is required, we may collect and temporarily store scanned copies or photographs of government-issued identity documents, proof of address documents, and proof of payment method ownership.
3 How We Use Your Data
We process your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification | Identity, Contact, Verification Documents |
| Processing deposits and withdrawals | Identity, Financial, Account Activity |
| Delivering gaming and betting services | Account Activity, Technical & Device |
| Customer support and dispute resolution | Identity, Contact, Communications, Account Activity |
| Anti-fraud and anti-money laundering (AML) | All categories as required |
| Responsible gaming monitoring and interventions | Account Activity, Communications |
| Sending promotional and VIP programme communications (where consented) | Identity, Contact, Account Activity |
| Platform security and technical maintenance | Technical & Device, Account Activity |
| Legal and regulatory compliance | Identity, Financial, Verification Documents |
| Platform analytics and service improvement | Technical & Device, Account Activity (aggregated/anonymised) |
77fc does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required for fraud prevention and account security purposes.
4 Legal Basis for Processing
77fc processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to register your Account, deliver gaming services, and process financial transactions under the Terms & Conditions.
- Legal obligation: Processing required to comply with applicable anti-money laundering regulations, fraud prevention obligations, and identity verification requirements.
- Legitimate interests: Processing undertaken in pursuit of 77fc's legitimate business interests (such as platform security, fraud detection, responsible gaming monitoring, and service analytics), provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing for marketing communications and non-essential cookies, where you have given clear and specific prior consent. You may withdraw consent at any time by contacting [email protected] or adjusting your Account notification preferences.
5 Data Sharing & Third Parties
5.1 Payment Service Providers
To process deposits and withdrawals, 77fc shares necessary financial and identity data with our integrated payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Each payment partner processes data under its own privacy policy and security standards. 77fc shares only the minimum data required to complete each transaction.
5.2 Game Software Providers
Certain Games on the Platform are provided by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to deliver game functionality. No directly identifiable personal data (such as your name or NID) is shared with game providers beyond what is technically necessary for fair game delivery and RNG certification.
5.3 Identity Verification Partners
Where KYC verification is required, 77fc may engage specialist identity verification service providers. These partners process identity documents and biographic data under strict contractual data processing agreements and are required to maintain standards equivalent to those applied by 77fc.
5.4 Legal and Regulatory Authorities
77fc may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or to protect the rights, property, or safety of 77fc, its Players, or the public.
5.5 No Sale of Personal Data
77fc does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device when you visit the Platform. 77fc uses cookies and similar tracking technologies (such as web beacons and local storage objects) to maintain session state, remember your preferences, detect fraudulent access patterns, and analyse aggregate Platform usage.
6.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without disrupting core Platform functionality.
- Functional Cookies: Remember your language preferences, display settings, and last-used payment method to personalise your experience.
- Analytical Cookies: Collect anonymised data about how Players navigate the Platform (pages visited, session duration, click paths) to help us improve the user experience.
- Marketing Cookies: Used, with your consent, to deliver relevant promotional content relating to 77fc games, bonuses, and VIP programme offers. You may opt out of marketing cookies at any time.
6.3 Managing Cookies
You may manage or disable non-essential cookies at any time through your browser's privacy or settings menu. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For more information on managing cookies in your specific browser, consult your browser's help documentation.
7 Data Retention
77fc retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account data and identity records: Retained for a minimum of 5 years from the date of Account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction.
- Customer support communications: Retained for 3 years from the date of each interaction, or until resolution of any related dispute, whichever is later.
- Marketing consent records: Retained for the duration of the consent, plus 2 years from the date of withdrawal.
- Technical logs and device data: Retained for up to 12 months, unless required for ongoing security investigations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 77fc's internal data lifecycle procedures.
8 Data Security
77fc employs a comprehensive, layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
- Transport Layer Security (TLS/SSL): All data transmitted between your device and the 77fc Platform is encrypted using 256-bit SSL encryption. All Platform pages are served exclusively over HTTPS.
- Encryption at Rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data within 77fc systems is restricted on a strict need-to-know basis, enforced through role-based access control and multi-factor authentication for all staff with data access.
- Fraud and Intrusion Detection: Automated systems monitor Platform traffic for anomalous patterns indicative of fraud, credential stuffing, or unauthorised access attempts.
- Regular Security Audits: 77fc conducts periodic internal and third-party security reviews of Platform infrastructure, application code, and data handling procedures.
9 Your Privacy Rights
As a Player using the 77fc Platform from Bangladesh, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] with sufficient detail to allow 77fc to identify your Account and understand your request. 77fc will respond within 30 days of receipt.
- Right of Access: You may request a copy of all personal data that 77fc holds about you, together with information about how it is processed.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by 77fc.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Section 7).
- Right to Restriction: You may request that 77fc restrict processing of your personal data in certain circumstances, such as where the accuracy of the data is disputed.
- Right to Data Portability: You may request that 77fc provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
- Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
10 Children's Privacy
The 77fc Platform is strictly intended for adults aged 21 years and above. 77fc does not knowingly collect or process personal data from individuals under the age of 21. If 77fc becomes aware that personal data has been collected from an individual under 21, that Account will be immediately suspended, the data will be deleted as soon as practicable, and any winnings generated will be forfeited in accordance with the Terms & Conditions. If you believe a minor has registered an Account on the Platform, please notify us immediately at [email protected].
11 Third-Party Links
The Platform may contain references to third-party services such as payment providers. Once you leave the 77fc Platform and navigate to a third-party service (for example, completing a bKash or Nagad transaction through the provider's own interface), that third party's privacy policy governs the handling of your data. 77fc accepts no responsibility for the data practices of third-party services and encourages Players to review the privacy policies of all third-party services they interact with.
12 Updates to This Policy
77fc reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material, we will notify registered Players via the email address associated with their Account and/or via a prominent notice on the Platform prior to the updated Policy taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised terms.
13 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 77fc, please contact our privacy team using the details below:
- Email: [email protected]
- Subject Line: Privacy Enquiry — [Your Registered Username]
- Response Time: Within 30 days for formal data subject requests; within 5 business days for general privacy enquiries
- Support Hours: 24 hours a day, 7 days a week
For responsible gaming-related data requests, including requests to activate self-exclusion or review your responsible gaming profile data, please visit our Responsible Gaming page or contact the support team directly.
A plain-language summary of the key principles behind the 77fc Privacy Policy. For the legally binding provisions, always refer to the full policy text above.
SSL Encryption
Every page of the 77fc Platform is served over HTTPS with 256-bit SSL encryption, ensuring all data transmitted between your device and our servers is fully protected in transit.
No Data Selling
77fc does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to deliver and improve the 77fc experience for you.
Secure KYC Storage
Identity documents submitted for KYC verification are encrypted at rest, accessible only to authorised compliance staff, and deleted once retention obligations are satisfied.
You Control Your Data
Players hold clear rights to access, correct, restrict, and request deletion of their personal data. Submit a request to [email protected] and we will respond within 30 days.
Safe Payment Handling
Financial data for bKash, Nagad, Rocket, Upay, and bank transfers is handled via encrypted payment gateways. 77fc never stores full card numbers or mobile wallet PINs.
Consent-Based Marketing
Promotional emails and SMS messages are sent only with your explicit prior consent. You can opt out of all marketing communications at any time through your Account settings.
Have Questions About Your Privacy?
Our support team is available around the clock to help with data requests, account security questions, and anything else you need. You can also explore our full legal documentation or head straight to the games.